If you missed part 1, please take a moment to read this to catch up.
I admit I was actually surprised when a Macy*s bill arrived, though the collections woman promised she would send one. Too bad the date on it was from October (yes, a full month before I opened my account!) and my balance was $0.00. Big surprise. (I wonder what the IQ requirements are to work this job because I have a couple of dogs who could use jobs and they are certainly more capable and cordial than any Macy*s call center employee I have had contact with.)
Time for another call to Macy*s. My request to talk to a supervisor was denied and instead I was stuck with a 'customer service' (those words are used pretty loosely when it comes to Macy*s) agent who was rude and condescending. She told me that my bill is due "On the 10th - when is what?" "It's Saturday." (I offered after a full moment passed and I could tell she was obviously not skilled enough to count up 3 days.) I can only guess I will awake on Sunday to Macy*s collections to hassle me about not paying my $42 bill.
Her final redeeming quality is that she would waive my late fee. A late fee for a bill never sent.
Unbelievable, Macy*s. In this economy, you might try a little customer service if you want to stay open or you will simply be the next in a long line of stores closing their doors.
I will mention this advice. In person. If I ever get a bill. That I intend to pay. In nickels.
